Galaxy Games LLC  ·  Last updated: May 2025

Galaxy Games LLC ships orders from our location at 538 Main St, Wintersville, OH 43953. We currently ship to domestic addresses within the United States. This policy covers all orders placed through galaxygamesllc.com.

1. Order Processing Time

All orders are processed within 1–2 business days of purchase. Orders are not processed or shipped on weekends or public holidays. You will receive an email confirmation when your order has been placed and a second notification with tracking information when your order has shipped.

During high-volume periods such as new set releases, pre-release weekends, or holidays, processing may take up to 3 business days. We will communicate any significant delays via email.

2. Shipping Methods & Estimated Delivery Times

All orders ship via USPS. We offer two service levels at checkout — Priority Mail for standard delivery and Priority Mail Express for faster delivery. The service you select at checkout is the service used for your shipment.

Estimated delivery times begin from the date of shipment, not the date of purchase. Total delivery time equals processing time plus transit time. For example, an order placed Monday with a 2-day processing time shipped via Priority Mail (2–3 day transit) would be expected to arrive by the following Friday at the earliest.

Delivery estimates are provided by carriers and are not guaranteed. Galaxy Games is not responsible for carrier delays outside of our control, including weather events, carrier backlogs, or other disruptions.

3. Shipping Rates

Shipping rates are calculated at checkout based on the weight and dimensions of your order and your delivery address. The rate displayed at checkout is the final shipping charge.

Free shipping promotions, when available, will be displayed on the site and applied automatically at checkout when qualifying conditions are met. Free shipping, where offered, applies to standard domestic shipping only.

4. Order Tracking

All shipments include tracking. Once your order has shipped, you will receive an email containing your tracking number and a link to the carrier's tracking page.

Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation email. If your tracking number shows no movement after 3 business days, please contact us and we will investigate with the carrier.

5. Packaging Standards

We take care to ensure your order arrives safely. Our packaging standards are:

• Singles: All individual cards are sleeved and placed in a rigid top-loader or card saver, sandwiched between firm cardboard, and shipped in a padded envelope or bubble mailer.
• Sealed product: Booster boxes, bundles, and other sealed product are wrapped with protective padding and shipped in appropriately sized cardboard boxes.
• Accessories: Playmats, deck boxes, sleeves, and similar items are packaged in rigid boxes or padded mailers with sufficient padding.
• Mixed orders: Orders containing both cards and sealed product are packaged to protect the cards from the weight of heavier items.

6. Lost or Damaged Packages

Lost Packages

If your tracking shows your package as delivered but you have not received it, please:

• Check around your delivery location, including with neighbors, building management, or a safe place the carrier may have left it.
• Wait 24–48 hours — carriers occasionally mark packages as delivered slightly before final drop-off.
• Contact your local post office or carrier depot with your tracking number.
• Contact us at sales@galaxygamesllc.com if the package is still missing after 48 hours.

If tracking shows your package in transit but not updated for more than 7 business days, contact us and we will open a trace with the carrier on your behalf.

Galaxy Games LLC is not responsible for packages lost or stolen after confirmed carrier delivery. If your package was lost in transit, we will work with the carrier to investigate and, where a claim is approved, reship or refund your order.

Damaged Packages

If your order arrives damaged, please take the following steps immediately:

• Photograph the outer packaging before opening.
• Photograph the contents as received, before removing anything.
• Email us at sales@galaxygamesllc.com within 48 hours of delivery with your order number and photos.

Galaxy Games LLC is not responsible for damage caused by carrier mishandling. We will advocate on your behalf, but cannot guarantee the outcome of carrier claims. We strongly recommend purchasing shipping insurance for orders over $50.

7. Incorrect or Undeliverable Addresses

It is your responsibility to provide a complete and accurate shipping address at checkout. Galaxy Games LLC is not responsible for orders shipped to an incorrect address provided by the customer.

• If your order is returned due to an incorrect or undeliverable address, we will contact you to arrange re-shipment. Additional shipping charges will apply.
• If you notice an error immediately after ordering, contact us at sales@galaxygamesllc.com as soon as possible. We cannot guarantee changes once an order is in processing.
• Orders returned due to address issues and not reclaimed within 30 days may be restocked without refund.

8. Shipping Insurance

Both USPS Priority Mail and Priority Mail Express include up to $100 of USPS carrier-provided insurance at no additional cost. For orders exceeding $100 in value, we recommend purchasing additional insurance at checkout or contacting us before placing your order to discuss coverage options.

Galaxy Games LLC is not liable for losses or damages beyond what is recoverable through the carrier's standard insurance or claims process. For high-value orders we strongly recommend upgrading your insurance coverage.

9. In-Store Pickup

In-store pickup is available at no charge. To request in-store pickup, select the pickup option at checkout if available, or contact us at sales@galaxygamesllc.com after placing your order.

• Pickup orders will be held for 7 days from the date your pickup notification is sent.
• Unclaimed orders after 7 days may be restocked. Contact us if you need additional time.
• Someone other than the purchaser may pick up the order with the order confirmation and a valid photo ID.

Galaxy Games LLC
538 Main St, Wintersville, OH 43953
Mon–Fri 3:00 PM – 10:00 PM  ·  Sat 12:00 PM – 10:00 PM  ·  Sun 12:00 PM – 6:00 PM

10. International Shipping

At this time, Galaxy Games LLC ships to domestic United States addresses only. If you are located outside the United States and are interested in purchasing from us, please contact us at sales@galaxygamesllc.com to discuss options.